Return Policy
All returns due to a Hueson error or Hueson carrier error will be corrected at no cost to customer including appropriate transportation charges. All claims must be made within thirty (30) days of invoice date.
- Hueson is not responsible for lost or damaged product when shipping via customer collect or 3rd party carriers.
In such cases, the customer is responsible for filing claim with carrier for credit.
Regarding the return of product considered by the customer to be defective, the following conditions apply:
- Proper written authorization (RMA) must be obtained from Hueson;
- Physical sample of defective product may be required prior to issuing of RMA;
- Detailed description of complaint and confirmed defective quantity must be provided;
- Picture of Hueson’s Product Label may be required;
- Picture of the defect to be provided; and Written authorization for all returns of qualified Products must be obtained from Hueson’s Account Management or Customer Service team prior to return. No returns will be accepted without proper written authorization and assigned return authorization number.
Hueson reserves the right:
- To return to Customer, at Customer’s expense, returned Product which in Hueson’s sole discretion does not meet acceptable physical
condition standards - To hold the credit until the returned Product has been inspected and the reason for the return confirmed; and
- To request proof of purchase for returned Products
Terms and Conditions of Sale
- Payment Conditions
Invoices are payable net within 30 days after the date of the invoice, unless explicitly agreed otherwise in writing. If the payment becomes overdue, Purchaser shall owe interest for the delay at the lesser of the rate of LIBOR + 4 % of the invoice currency as of the maturity date, or the maximum amount allowed by law. Under no circumstances shall Purchaser withhold any amount because of a disputed claim of any nature. If the sale of Products governed by these Terms and Conditions provides for multiple shipments, Hueson may revise its prices or terms of payment, upon advance written notice to Purchaser, as to any unshipped Products. If delivered pricing applies, Hueson reserves the right to pass through to Purchaser any energy, fuel and transportation surcharges. Hueson may cancel or delay delivery of Products, without liability, if Purchaser fails to remit payment as agreed upon between the parties. Hueson shall be entitled to its attorney’s fees and costs incurred in any efforts or attempts to collect amounts due and owing by Purchaser to Hueson. - Warranty and Liability
Hueson’s sole and exclusive warranty is that, at the time of delivery, the Products comply with Hueson’s standard chemical and physical specifications. HUESON MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED AND HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES OR REPRESENTATIONS INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Each delivery of Product has to be examined upon receipt. If the Purchaser fails to immediately examine the Products, Hueson shall not be under any liability in respect of defective Products. Complaints must be lodged in writing within 14 days after receipt of the Products and must state the reasons for such complaints. If such complaints are justified, Hueson is entitled to deliver replacement Products, rectify the Products, or issue a credit up to the invoice price paid by Purchaser to Hueson for that portion of the Products which are defective, thus exempting itself from any further liability. Defective Products shall be immediately returned to Hueson per the terms of the applicable Product return authorization. Hueson shall in no case be liable in any way beyond replacement of the Product or for consequential, special, indirect, incidental or contingent damages. Hueson shall have no liability with respect to storage, use, handling, unloading, discharge or disposal of the Product or any Product container. - Force Majeure
In the event of force majeure, such as, but not limited to, Acts of God, severe weather, unavailability of raw materials, labor or utilities, disruption of normal supplier channels of distribution, breakage of machinery or other apparatus, war, riots, pandemic, strike, boycott, fire, explosions, decisions or omissions of public authorities as well as any other events which are beyond the reasonable control of Hueson, Hueson shall have no liability. - User Recommendations
Recommendations of Hueson about the use and processing of the Products are of a general nature only and do not exempt the Purchaser from its duty to carry out appropriate testing regarding the fitness of the Products for Purchaser’s particular purposes and processing conditions. Hueson does not make any warranty with regard to the fitness of the Products to Purchaser’s particular use or application and its particular conditions of processing. - Taxes
Any applicable governmental taxes, excises, duties, assessments and/or other similar charges will be invoiced as separate line items. - Waiver
Any waiver of a particular breach of these Terms and Conditions shall be in writing and shall not constitute a continuing waiver or a waiver of any other breach. Acceptance by Hueson of any payments with knowledge of any breach shall not constitute any waiver. - Default by Purchaser; Bankruptcy
Upon failure of Purchaser to make any payment required, without deduction, setoff or counterclaim, within ten (10) days after the same becomes due, or if Purchaser defaults in the performance of any other obligation, term or condition of this Contract, or if Purchaser shall make an assignment for the benefit of creditors, or in the event of a commencement of proceedings by or against Purchaser involving bankruptcy, insolvency, reorganization or arrangement, Hueson, without demand or notice of any kind and without prejudice to any other remedy of Hueson, may cancel this and any other contract with Purchaser (Purchaser remaining liable for damages) or Hueson may defer further deliveries until the default is remedied (in which event, if Hueson elects, this Contract shall be deemed extended for a period of time equal to that during which deliveries are deferred), or Hueson may unilaterally change payment terms and/or credit limits for future deliveries of Product. - Production Quantity
Purchaser agrees to accept and pay for the full production run of any Products, including any shortages or overages which shall not exceed ten percent (10%) of the originally ordered quantity, unless otherwise indicated at time of quotation.
